FAQ
If you have more questions, please email us and we'll get back to you within 2 business days.
Shipping & delivery
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you via email.
Due to the nature of our products, please be sure to retrieve your package immediately to prevent product damage!
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
Due to the nature of our products, please be sure to retrieve your package immediately to prevent product damage!
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can walk you through the steps of initiating a claim or provide a replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
For sanitary reasons, we are unable to accept returns or exchanges on any of our skincare products to ensure the safety and integrity of our customers. Depending on the product and the condition it's in, we may be able to offer a replacement. Please email us for more info.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take 7-10 business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product if it causes an allergic reaction or doesn't work for my skin type?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction or doesn't work for your skin type, please let us know and we'll do our best to provide a solution.
Our Products
Are your products ethically made?
Yes, all of our products are handmade in small batches by our team which is committed to ensuring the quality of our products.
Are you vegan and cruelty-free?
Yes, we're proud to be a vegan and cruelty-free brand. We never test our products on animals and use only vegan ingredients in all of our formulations. We believe that beauty should be ethical and sustainable, and we're committed to promoting a more compassionate world.
Are your products safe to use during pregnancy and breastfeeding?
We take the safety of our customers very seriously, and we understand that pregnancy and breastfeeding can be a sensitive time. While many of our products are safe to use during pregnancy and breastfeeding, we recommend that you consult with your healthcare provider before using any new products.
We also provide detailed ingredient lists and product information to help you make informed decisions about your skincare routine.